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songs in the dark
here's a little something i wrote about what i learned at the kansas/nebraska college fall retreat last week.
a friendlier fedex
"conversation" with fedex computer automated answering system:
fedex:thank you for calling fedex. if you know what service you are requesting please say it now. (pause) if you need to schedule a package pickup say "schedule package pickup", if...
me: schedule package pickup
fedex: please say your fedex account number now.
me: uhh...
fedex: please say your fedex account number now. (pause) if you don't know it say "i don't know it"
me: i don't know it
fedex: that's ok, say "representative" to speak to a customer service representative...
me: representative
the nice computer voice lady was consoling me for being ignorant and needing help.